Frequently Asked Questions

Q: Can I make changes of the order after placing the order?

A: We want your shopping experience with GestaltD to be exceptional. You can update order quantity, billing address, shipping address on unshipped orders by contacting us within 24 hours. Please note that orders that have entered the shipping process can't be modified.

 

Q: Can I cancel the order?

A: An order can be canceled within 48 hours from placing the order. Please contact us and we will work with you to cancel an order. Please note that orders that have entered the shipping process can't be canceled.

 

Q: How can I customize details (material, dimensions etc.) on items that I want to purchase?

A: Some of our vendors offer customizations to their products. You can use “customize” button on product page to tell us what changes you would like and we will work with the vendor to get you answers along with a price quote.

 

Q: How can I get trade discount?

A: All interior designers get trade discounts once we verify their status. You will need to send us two of the following qualifying documents at info@gestaltd.com for us to verify your interior designer status:

1. Valid membership to a major design organization (e.g. ASID, IIDA, AIA, NKBA, IDC)

2. Business or Resale License—Signed resale certificates are required for each state where you seek tax exemption (U.S. only)

3. Business card with your design profession

4. Interior Design Certification (e.g. NCIDQ, CCIDC)

 

Q: Where do I see trade discount applied to my purchase?

A: Trade discounts are automatically applied to all your order when you check out an item in shopping cart. The percentage of trade discount will depend on the size of your order.

 

Q: I am an interior designer. I have not sent my qualifying documents yet. Can I shop at GestaltD?

A: You can shop all our products after signing-up and activating your account. However, you won’t get trade discounts until we receive qualifying documents to verify your status.

 

Q: How much trade discount do you offer?

A: The trade discount we offer varies time to time and by size of your order. Our standard trade discount is 25%

Q: Why is no trade discount on flooring products?

A: Flooring prices are net prices. The trade discount is already baked into the price shown on the website.

Q: How can I check my order status?

A: You can view the current status of any online orders on the "my orders" page. Once you “Log-in” your account, you can check the order status and shipping status under My Orders. You can also search by the order number to locate specific order. We will send you an email notification when your package has shipped that will include tracking information.

 

Q: How is the shipping cost calculated?

A: The shipping cost shown on our website is estimated by our vendor. Shipments may be shipped by a variety of carriers. Actual shipping rates may vary and differ to what’s shown on our webpage depending on the destination and weight of the products.

Shipping charges are estimates. We show the maximum amount you will incur. If actual shipping cost is less than what is indicated on our website, we will automatically issue a refund of the difference.

 

Q: What is the GestaltD Return Policy?

A: To view the GestaltD return policy please click http://gestaltd.com/footer_detail.php?id=4

 

Q: What if the item I ordered is damaged?

A: If an item is damaged during shipping, please refer to “Damaged or Missing Items” in our Terms and Conditions policy at http://gestaltd.com/footer_detail.php?id=6

 

Q: What is "White-Glove shipping"?

A: White Glove service will deliver the item into your room of choice, perform light assembly (for instance, attach legs or insert hardware), and dispose of the packaging materials.

White Glove items cannot be shipped by any other delivery method because of their weight, their size, and the special care and handling they require.

The delivery service cannot move existing furniture to make room for the new item. It is also unable to remove unwanted furniture or make any modifications to your home. Please measure your space (doorways, elevators, stairways, etc.) before buying the item to ensure it will fit into your home.

You’ll receive an email from us with tracking information about your item. Shortly before the arrival date, delivery service selected by our seller will contact you to schedule a delivery appointment.

 

What is front door delivery?

A: A front-door delivery (typically scheduled) does not include item inspection or unpacking. The recipient is responsible for unpacking and moving the product farther into the home.

 

Q: I can’t find answer to my questions. How can I contact GestaltD?

A: You can contact GestaltD customer service via email or phone. Please email us at support@gestaltD.com or call us at (773) 980- 9210